UGC e-Samadhaan

Grievance Redressal System

At National Law University Meghalaya (NLU Meg), we are committed to the welfare and support of our students and stakeholders. In line with this, we are pleased to share information about the UGC’s e-Samadhan platform—an online grievance registering and monitoring system introduced by the University Grants Commission (UGC).

Previously, the lack of a centralized system led to grievances being registered across multiple channels, slowing down redressal. With advancements in ICT, UGC has launched e-Samadhan, consolidating all grievance portals (except the Anti-Ragging Helpline) into a single, efficient window for 24x7 grievance submission and monitoring.

Key Features: -

Centralized, 24x7 online platform for submitting and monitoring grievance
Accessible via email or toll-free number: 1800-111-656
Each grievance receives a docket number for tracking and transparency
Assigned to relevant UGC departments with defined response timelines

Redressal Categories and Time Limits:

Sl. No	Subject Matter	Maximum Time to Respond
1	Ragging / Gender Issues Helpline: 1800-180-5522 Email: helpline@antiragging.in Website: www.antiragging.in	As per existing norms
2	Student-related Matters	20 working days
3	Teaching / Non-Teaching Issues	15 working days
4	University / College / Other Matters	20 working days

Benefits for Stakeholders:

One-stop platform for filing and tracking grievances
Transparent process with clear timelines and updates
Allows UGC to monitor and act on unresponsive institutions
Supports informed policy-making through grievance data

Visit the official UGC e-Samadhan for more information

Source: https://samadhaan.ugc.ac.in/Pages/AboutUs

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Last updated on 26th May, 2025